Legal Terms & Privacy

Effective Date: February 2026

Grasshopper Signup LLC is a registered limited liability company that provides an online platform for creating signup forms, collecting responses, and sending notifications. By using the Service, you agree to these terms.

The Service is offered through free and paid subscription tiers (including Premium, Boost, and Team plans). By subscribing to a paid plan, you are purchasing access to the Service as it exists at the time of use. The Service is under continuous development — features may be added, changed, or removed at any time, and changes to the Service do not entitle you to a refund.

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or available at all times. Temporary downtime, bugs, and technical issues are a normal part of operating a web-based service and do not constitute a breach of these terms or entitle you to any refund or credit.

To the maximum extent permitted by law, Grasshopper Signup LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

We reserve the right to modify or discontinue any part of the Service, update these terms, or suspend accounts at our discretion. Continued use after changes constitutes acceptance.

These terms are governed by the laws of the State of South Carolina, United States.

Effective Date: March 2026

Grasshopper Signup LLC ("we", "us") operates grasshoppersignup.com. This policy explains what personal data we collect, why we collect it, how long we keep it, and what rights you have over it.

Data Controller

The data controller is Grasshopper Signup LLC, United States. For privacy-related inquiries, please contact us.

What We Collect and Why

We collect only the minimum data necessary to operate the service. The legal basis for each type of processing is noted below.

• Account registration (email address, and a password hash if you choose password login; magic link and Google/Microsoft login options are also available and do not store a password) - necessary to perform the contract with you as an account holder.
• Form responses (name, email, selections, comments submitted by respondents) - necessary to perform the service; form creators are responsible for the data they collect from respondents.
• Payment information (billing details, subscription status) - necessary to perform the contract and comply with financial record-keeping obligations. Card details are processed directly by Stripe and never stored by us.
• Service communications (transactional emails, reminders, notifications) - necessary to perform the contract.
• Error and performance data (anonymized crash reports, usage analytics) - legitimate interest in maintaining and improving the service.
• Google Calendar data - only if you connect your Google Calendar as a premium feature. We create, update, or delete calendar events for your signups only. We do not read existing events or use calendar data for any other purpose. You can revoke access at any time via Google Account settings or your Grasshopper account.
• SMS reminders - only with your explicit opt-in consent on a per-form basis. Consent can be revoked at any time by replying STOP.

How Long We Keep Your Data

• Account data - retained until you delete your account.
• Form data and responses - retained until you delete the form or your account.
• Payment records - retained for 7 years to comply with financial and tax obligations.
• Error logs - retained for 30 days on a rolling basis.

Third-Party Data Processors

We do not sell your data. We share it only with the following processors who act on our behalf:

• Amazon Web Services (AWS) - database and file storage (United States)
• Postmark - transactional email delivery (United States)
• Stripe - payment processing (United States)
• Cloudflare - CDN, DDoS protection, and DNS (United States)
• Sentry - error tracking and crash reporting (United States)

International Data Transfers

All processors listed above are based in the United States. If you are located in the European Economic Area (EEA) or United Kingdom, your data is transferred to the US. These transfers are covered by Standard Contractual Clauses (SCCs) or other appropriate safeguards as required by applicable law.

Cookies and Analytics

We use session cookies necessary for authentication and security. We do not use third-party tracking cookies or track you across other sites.

Your Rights

If you are in the EEA, UK, or a jurisdiction with similar privacy laws, you have the right to:

• Access - request a copy of the personal data we hold about you.
• Rectification - ask us to correct inaccurate data.
• Erasure - delete your account and associated data directly from your account settings. We will complete full deletion within 30 days.
• Portability - request your data in a structured, machine-readable format.
• Restriction - ask us to stop processing your data in certain circumstances.
• Objection - object to processing based on legitimate interest.

To exercise any of these rights, please contact us. You also have the right to lodge a complaint with your local data protection authority (for example, the ICO in the UK, or your national supervisory authority in the EU).

Respondent Awareness

When you submit a response to a form, your name, email, and selections are stored and visible to the form creator and anyone they share access with. You can contact the form creator to request removal of your response, or contact us if the creator is unresponsive.

Security

We follow industry best practices for data security. No online system can guarantee 100% security, but we take reasonable technical and organizational measures to protect your data.

This policy reflects our current practices and will be updated as needed. Material changes will be noted with a revised effective date.

Paid Subscriptions

Grasshopper Signup offers paid subscription plans (Premium, Boost, and Team) that unlock additional features. Visit our pricing page for current plan details and pricing. Plan pricing and features may change at any time.

No Purchase Required

Creating forms and collecting responses is completely free. A paid subscription is only required to view responses on forms that exceed 30 responses, or to use premium features.

No Refunds — No Exceptions

All payments are final and non-refundable. This includes monthly payments, annual payments, automatic renewals, and team plan purchases. Refunds will not be issued for any reason, including but not limited to: service downtime or outages, bugs or technical issues, dissatisfaction with features, unused subscription time, or changes to the Service. You are paying for access to an actively developed service, not a guarantee of specific functionality or availability.

Automatic Renewals

Subscriptions renew automatically at the end of each billing period. It is your responsibility to cancel before your next billing date if you do not wish to be charged. We do not issue refunds for renewal charges.

Cancel Anytime

You can cancel your subscription at any time. Your paid access remains active until the end of your current billing period. No partial refunds or prorated credits will be issued for early cancellation.

Our Commitment

Grasshopper Signup strives to ensure all users, including those with disabilities, can easily access and use our forms and response pages. We believe everyone deserves equal access to our signup and coordination tools.

Standards We Follow

Our platform is designed in alignment with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are widely recognized as the industry standard for digital accessibility and referenced by the Americans with Disabilities Act (ADA).

Accessibility Testing

Grasshopper routinely audits pages using Google Lighthouse and other accessibility tools. Our response pages currently maintain a 96/100 accessibility score, demonstrating strong conformance to accessibility best practices. View our latest Lighthouse accessibility report

Ongoing Improvements

We continuously monitor accessibility performance and address any issues identified through automated tests or user feedback. Accessibility is not a one-time goal but an ongoing commitment to inclusive design.

Feedback and Contact

If you encounter any accessibility barriers or need assistance using our forms, please contact us. We'll respond promptly and make every effort to resolve your issue.