How to Find or Set Up Your PayPal.me Link for the PayPal Payment Button

What Goes in the PayPal Field?

When you enable the PayPal payment button on your form, Grasshopper needs your PayPal.me username, not your PayPal account email address. PayPal.me is a free, separate feature inside your PayPal account that gives you a shareable link like paypal.me/janesmith. That username is what we use to build the Pay with PayPal button on your form.

If you paste in your PayPal email (e.g. [email protected]) the button won't work — when a respondent clicks it, PayPal will show a "page not found" error. To prevent broken buttons, Grasshopper rejects values that contain an @ sign in the PayPal field.

Sections in This Guide

• FIND YOUR EXISTING PAYPAL.ME LINK
• CREATE A PAYPAL.ME LINK IF YOU DON'T HAVE ONE
• ENTER IT IN YOUR FORM
• TROUBLESHOOTING

FIND YOUR EXISTING PAYPAL.ME LINK

Step 1: Log in to PayPal

Go to paypal.com/myaccount/profile. You may be asked to sign in.

Step 2: Look for the PayPal.me link

On your profile page, look for the PayPal.me section. If you've already set one up, your link is shown there — it looks like paypal.me/yourusername.

Step 3: Copy the username portion

The part you'll enter in Grasshopper is just the username at the end of the link. For paypal.me/janesmith, you'd enter janesmith.

CREATE A PAYPAL.ME LINK IF YOU DON'T HAVE ONE

Step 1: Go to PayPal.me

Visit paypal.com/paypalme/grab (or click Create your PayPal.me link from the PayPal.me section of your profile).

Step 2: Choose your username

Pick the username you'd like — typically your name or business name. PayPal will tell you if it's taken and suggest alternatives. Whatever you pick becomes part of your public link, so something short and memorable is best.

Step 3: Confirm and save

Once you confirm, your link is live. You can immediately use the username portion in Grasshopper.

PayPal's own help article on PayPal.me covers any edge cases: PayPal.me Frequently Asked Questions.

ENTER IT IN YOUR FORM

Step 1: Open Form Options

From your Dashboard, click Options on your form's card.

Step 2: Open the Payment Collection card

Scroll to Payment Collection and make sure Enable Payment Collection is on. Check the PayPal box.

Step 3: Enter just the username

In the field labeled Your PayPal.me username (NOT your PayPal email), type just the username (no @, no paypal.me/ prefix, no email). For example, if your link is paypal.me/janesmith, enter janesmith. The save happens automatically as you type.

Step 4: Test the button

Open your form's public link in a new tab (or use the View button on your Dashboard) and click Pay with PayPal. It should open your PayPal.me page with your name and photo. If it shows a "page not found" error, double-check the username matches what's in your PayPal profile.

TROUBLESHOOTING

• I entered my email and Grasshopper cleared it. PayPal.me doesn't work with email addresses — only usernames. Follow the steps above to find or create your PayPal.me username, then re-enter just the username.
• The PayPal button shows a "page not found" error. The username in the field doesn't match an active PayPal.me link. Sign in to PayPal and confirm your PayPal.me username at paypal.com/myaccount/profile.
• I have a PayPal account but no PayPal.me link. PayPal accounts and PayPal.me are separate. You need to create a PayPal.me link before you can use the PayPal button on your form.
• I want respondents to pay an exact amount. PayPal.me sends the payer to your link where they enter the amount. Grasshopper doesn't pass an amount to PayPal.me. If you need to require a specific amount tied to the response, use Stripe Payments instead.